Returns Policy

• Please reach out to us at info@saintelian.com within 7 days of receiving your order.
• Include in the email:
  • Your order number;
  • Photos, where relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.
• If your return or refund request is approved, don't hesitate to get in touch with our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
• Tapstitch will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 
• Saintelian does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

• If your refund request is confirmed, SaintElian will return the money to the account used to pay for the order in the original currency.

Non-Returnable Items

• Pre-Orders: Pre-order products are final sale. No returns, cancellations, or refunds will be accepted once an order has been placed.